Voxco Command Centre

Voxco Command CenterTM is a full integrated solution designed to support the creation and management of market and opinion polls carried out using all data collection methods:

  • CATI (telephone),
  • CATI@home,
  • CAPI (off-line and on-line on portable computers),
  • CAWI / Panel (internet),
  • CAMI (cellular phones and PDAs),
  • IVR (automatic telephone surveys),
  • Mystery Shopping.

All questionnaires, respondent databases and results are saved in a central SQL database and made available to survey takers via Internet/intranet.

With the deployment of the Voxco platform it is possible to fully control every stage of a survey project, as well as decrease costs while improving the quality of results.

Voxco market research and call-center support products include:

  • Voxco Command CenterTM – an integrated platform supporting various methods of survey taking, a fast multi-language system with a user-friendly graphical interface,
  • InterviewerTM – management, reporting and survey taking using the CATI / CAPI / CAWI /CAMI / IVR / MS methods,
  • Voxco PanelTM – internet panel management,
  • ProntoTM – call center solution with VOIP/ IVR / ACD / predictive, power and preview dialing and call recording support,
  • StatXP and VoxcoTabTM – a statistical analysis package,
  • StatXP WebTM – an internet portal for reporting and the distribution of reports and analyses.
  • data collection and reporting in web browser without the need to install any software,
  • questionnaire creation/scripting in one graphical tool,
  • flexible creation and management of Mixed-mode surveys,
  • quota (stratification) and respondent database management,
  • data storage in a central MS SQL database,
  • unified survey taking and management via a single web-browser based tool,
  • complete management of telephony and telephone switchboard using the Pronto tool,
  • various available calling modes: predictive, power and preview. Built-in ACD and IVR,
  • visual and aural monitoring of survey takers, access to elaborate statistics about their productivity,
  • access to a “live” operator’s console with cross-sectional information about the running projects,
  • support for up to 99 languages in each project, an easy to use graphical tool for questionnaire translation,
  • global security management, control over access to various system functionalities and data.

 

Field surveys on mobile devices

  • realization of field surveys
    • portable computer,
    • cellular phone/smartphone,
    • PDA,
    • BlackBerry.
  • managing users, respondents, panelists,
  • full data security provided by encryption methods,
  • ability to install the application on cell phones and PDAs via SMS,
  • automatic software update,
  • off-line and on-line data collection,
  • locating survey takers using GPS, tracking of movement paths,
  • automatic data synchronization via GPRS, Edge and UMTS.